Delivery & Returns

Covid-19 Update

I am still shipping orders both to the UK and internationally, although there may be delays due to the current situation. Delays are likely for international postage and currently deliveries to the U.S. from the U.K. are taking around a month or longer.

Last Posting Dates for Christmas

To receive your order in time for Christmas I recommend ordering by these dates:

November 11th - International orders

December 11th - U.K. orders

Orders are welcome after these dates but may not arrive in time for Christmas. The postal service is very busy this time of year and parcels do take longer than usual, so if you are buying for Christmas be sure to order in plenty of time.

Delivery Costs

U.K. delivery - £1.50

International delivery - from £8.50 to £9.50

Delivery costs are flat rate so you will not be charged extra for buying more than one item.

After payment has been received, orders will be sent by Royal Mail within 1-3 working days. All U.K. orders are sent First Class and will arrive within 2-5 working days, including dispatch time.

International orders are sent tracked and signed for and usually arrive within 2-4 weeks, depending on your location.

Customs

International orders can sometimes be delayed by customs and may include a charge by your country's postal service. Customers are responsible for any customs and import taxes, so please check if they apply for your location. 

Returns

If something's not quite right, please feel free to get in touch. I gladly accept returns and exchanges within 30 days. Refunds for returns always include the original cost of delivery.

Jewellery Repairs

If your jewellery needs repair please get in touch and I will be happy to repair it myself, send a replacement or offer a refund.

It's very important to me that you are happy with your order, so by contacting me to arrange return we can work out the best option for you.