Delivery & Returns
I am still shipping orders both to the UK and internationally, although there may be delays due to the current situation. Delays are likely for international postage and currently deliveries to the U.S. from the U.K. are taking around a month or longer.
U.K. Delivery - £2.00
U.K. Special Delivery - £7.50
International Delivery - from £8.50 to £9.50
Delivery costs are flat rate so you will not be charged extra for buying more than one item.
Processing & Delivery Times
After you have placed your order I will make your jewellery and post it out to you within 1-3 working days.
All U.K. orders are sent First Class (shown as 'Standard' at checkout) and will arrive within 2-4 working days after dispatch.
U.K. Special Delivery (shown as 'Express' at checkout) orders will arrive within 1-3 working days after dispatch.
International orders are sent by Royal Mail International Tracked & Signed service and usually arrive within 1-4 weeks, depending on your location.
Customs & Taxes
International orders can sometimes be delayed by customs and may include a charge by your country's postal service. Customers are responsible for any customs and import taxes, so please check if they apply for your location.
EU customers will need to pay Import Tax at the point of delivery.
If something's not quite right, please feel free to get in touch. I gladly accept returns and exchanges within 30 days. Refunds for returns always include the original cost of delivery.
Earrings are the only item that cannot be returned or exchanged, due to hygiene reasons.
If your jewellery needs repair please get in touch and I will be happy to repair it myself, send a replacement or offer a refund.
It's very important to me that you are happy with your order, so by contacting me to arrange return we can work out the best option for you.