Delivery & Returns

Delivery Costs

U.K. Delivery - £2.00

U.K. Special Delivery - £7.50

International Delivery - from £8.80 to £9.80

Delivery costs are flat rate so you will not be charged extra for buying more than one item.

 

Dispatch & Delivery Times

U.K. Delivery - 2-5 working days

U.K. Special Delivery - 1-3 working days

International Delivery - 1-4 weeks, depending on location

After payment has been received, orders are sent by Royal Mail within 1-3 working days. This gives me time to make your jewellery, pack it and post it out to you.

All U.K. orders are sent by Royal Mail First Class. International orders are sent by Royal Mail International Tracked & Signed.

 

Customs & Taxes

International orders can sometimes be delayed by customs and may include a charge by your country's postal service. Customers are responsible for any customs and import taxes, so please check if they apply for your location. 

EU customers will need to pay Import Tax at the point of delivery.

 

Returns

If something's not quite right, please feel free to get in touch. I gladly accept returns and exchanges within 30 days. Refunds for returns always include the original cost of delivery.

Earrings are the only item that cannot be returned or exchanged, due to hygiene reasons.

 

Jewellery Repairs

If your jewellery needs repair please get in touch and I will be happy to repair it myself, send a replacement or offer a refund.

It's very important to me that you are happy with your order, so by contacting me to arrange return we can work out the best option for you.

  • Handmade

    Carefully handcrafted in South Wales, U.K.

  • Ethically Sourced

    Gemstones chosen from trusted sources.

  • Recycled Silver

    Used whenever possible.

  • Eco-Friendly Packaging

    Recycled & biodegradable packaging.