Delivery & Returns

Covid-19 Update

I am still shipping orders both to the UK and internationally, although there may be delays due to the current situation. Delays are likely for international postage and currently deliveries to the U.S. from the U.K. are taking around a month or longer.

Delivery Costs

U.K. Delivery - £2.00

U.K. Special Delivery - £7.50

International Delivery - from £8.50 to £9.50

Delivery costs are flat rate so you will not be charged extra for buying more than one item.

After you have placed your order I will make it and post it out you within 1-3 working days.

All U.K. orders are sent First Class and will arrive within 2-4 working days after dispatch.


International orders are sent by Royal Mail International Tracked & Signed service and usually arrive within 1-4 weeks, depending on your location.

Customs

International orders can sometimes be delayed by customs and may include a charge by your country's postal service. Customers are responsible for any customs and import taxes, so please check if they apply for your location. 

Returns

If something's not quite right, please feel free to get in touch. I gladly accept returns and exchanges within 30 days. Refunds for returns always include the original cost of delivery.

Earrings are the only item that cannot be returned or exchanged, due to hygiene reasons.

Jewellery Repairs

If your jewellery needs repair please get in touch and I will be happy to repair it myself, send a replacement or offer a refund.

It's very important to me that you are happy with your order, so by contacting me to arrange return we can work out the best option for you.