Will my order arrive in time for Christmas?
To receive your order in time for Christmas I recommend ordering by these dates:
November 11th - International orders
December 11th - U.K. orders
Orders are welcome after these dates but may not arrive in time for Christmas. The postal service is very busy this time of year and parcels do take longer than usual, so if you are buying for Christmas be sure to order in plenty of time.
When will my order arrive?
* Covid-19 Update: I am still shipping orders both to the UK and internationally, although there may be delays due to the current situation. Delays are likely for international postage and currently deliveries to the U.S. from the U.K. are taking around a month. *
After payment has been received, orders will be sent by Royal Mail within 1-3 working days. All U.K. orders are sent First Class and will arrive within 2-5 working days, including dispatch time.
International orders are sent by Royal Mail International Tracked & Signed service and usually arrive within 1-4 weeks, depending on your location. Please see my shop policies for estimated shipping times to your country.
Is it ready to give as a gift?
Yes! Your jewellery will arrive in a luxury gift box and tied with ribbon ready for gift giving. Plus, you can have your order sent straight to your gift recipient with a personalised message included.
To make your present look extra special, you can also choose to add gift wrapping to your order. Perfect if you'd like to save time and have your gift sent straight to your gift recipient, already wrapped.
Can I return an unwanted gift?
Absolutely. I gladly accept returns and exchanges, just contact me within 14 days of delivery and ship items back within 30 days of delivery. Refunds for returns always include the original cost of delivery.
Earrings are the only item that cannot be returned or exchanged, due to hygiene reasons.
Why recycled packaging?
Recycled packaging looks just as good as regular packaging but is much kinder to the planet.
Honeydew Club packaging is made from recycled materials and is as environmentally friendly as possible. Your jewellery will arrive in an eco-friendly gift box and ribbon, ready for gift giving.
You can also recycle the packaging after use, or store your jewellery in its box.
Can you tell me more about the materials?
- Recycled Sterling Silver
Made from recycled scrap silver, recycled silver is a much more environmentally friendly option for fine jewellery. I use recycled silver for many of my jewellery findings, and currently offer a range of earrings made solely from recycled silver.
- Vintage Brass & Natural Gemstones
As with the nature of gemstones, each crystal or stone is one of a kind. The Geometry & Gemstones collection also features raw vintage brass components, which may have been marked with age. These elements add to a piece’s individual character, making each piece of jewellery unique.
- Vegan Friendly
As a vegan myself I will never use or make jewellery with leather, silk, pearls or any other material that causes harm to animals.
What does ethically sourced mean?
It is very important to me that all the materials I use have been made ethically. This means that the workers have been treated and paid fairly in safe working conditions. All gemstones are responsibly mined and jewellery chain and findings are from trusted U.K. suppliers.
I spend a lot of time finding ethical materials and am committed to only using those from ethical sources. All finished jewellery is handmade by myself in South Wales, U.K.
If your item has broken I will be more than happy to repair it for you, send a replacement or offer a full refund.
Contact me to arrange return and work out the best option for you. Refunds always include the original postage cost.
To keep your jewellery looking its best always put it on last and take it off first. Avoid direct contact with perfumes, creams and water.
Always take off your jewellery before exercise, showering or swimming and if your jewellery does get wet, dry it immediately. This is particularly important for opals which are porous stones and can lose their opalescence if they absorb water.
Silver and brass jewellery does tarnish with wear and time, so keep them stored out of direct sunlight and clean occasionally with a soft cloth.